Cookies Policy

Last updated: 08/04/2025

This Cookies Policy explains how Click2Pharmacy (operated by Patels Chemist Ltd) uses cookies and similar technologies to recognise you when you visit our website at https://www.click2pharmacy.co.uk. It explains what these technologies are and why we use them, as well as your rights to control their use.

1. What Are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work efficiently and to provide information to the owners of the site.

Cookies help us to:

• Ensure the proper functioning of our website.
• Improve user experience.
• Process purchases through WooCommerce.
• Enable secure logins and consultations.
• Track and analyse usage for performance improvements.
• Support advertising efforts through services like Google Ads and Microsoft Clarity.

2. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of our website. They include:

• WooCommerce session and cart cookies.
• Cookies for secure logins and customer accounts.
• Cookies for consultation and contact form submissions.
• Consent management cookies that store your cookie preferences.

You cannot opt out of these cookies, but you can set your browser to block them, which may affect how our website functions.

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website. We use them to:

• Analyse traffic and site performance.
• Monitor user behaviour using tools like Google Analytics and Microsoft Clarity.

These cookies do not collect personal data and are used to improve site usability and content.

Functional Cookies

These cookies allow the site to remember your preferences and enhance functionality, such as:

• Saving consultation progress or user input on forms.
• Keeping you logged in to your account.

If you disable these cookies, some features may not function correctly.

Advertising and Targeting Cookies

We use cookies from third-party partners, including:

• Google Ads
• Facebook Pixel

These cookies track your browsing habits and allow us to show relevant ads on other websites. They are based on identifying your browser and device, and do not directly store personal information.

3. Third-Party Cookies We May Use

• Google Analytics – to measure site performance.
• Google Ads / Remarketing Tags – to deliver personalized ads.
• Microsoft Clarity – to monitor user interactions and improve UX.
• Facebook Pixel – for social ad tracking.
• Sage pay – to facilitate secure online payments.
• Consent Management Platform – to manage your cookie preferences.

4. Your Consent Choices

We use a cookie consent tool to obtain and manage your preferences. On your first visit, you are prompted to accept or customize cookie settings.

• You can opt out of non-essential cookies at any time using our cookie banner or settings link in the website footer.
• You can also clear or block cookies via your browser settings.

Note: Disabling certain cookies may impact your experience and functionality of some services.

5. How to Manage or Delete Cookies

Most browsers allow control over cookies through settings. You can:

• Delete cookies from your device.
• Block third-party cookies.
• Set preferences for certain websites.

For more information, see:

• https://www.aboutcookies.org
• https://www.allaboutcookies.org

6. Contact Us
If you have any questions about our Cookie Policy or data practices, you can contact us:

Patels Chemist Ltd (Click2Pharmacy)
hello@click2pharmacy.co.uk

or you can visit contact us page to see other ways of contact.