Feedback and Complaints

 Contacting Us

At Click2Pharmacy, we take all feedback and complaints seriously and use them to continually improve our services.

If you wish to make a complaint, please contact us by email at hello@click2pharmacy.co.uk.

When sending your email, please include “Complaint” in the subject line to ensure it reaches the correct team promptly.

You can also write to us at:
Click2Pharmacy
33 Werneth Hall Road
Oldham
OL8 4BB

Alternatively, you may contact us through our website at
www.click2pharmacy.co.uk.

Acknowledgement and Timescales

We will aim to acknowledge your complaint within 3 working days of receiving it.

Within 7 working days, your complaint will be assigned to an investigator who will review the matter in detail.

We aim to provide a full written response within 21 working days of acknowledgement.

If your complaint requires more time to investigate, we will contact you to explain the delay and provide an updated timescale.

If You Are Not Satisfied With Our Response

If your complaint has not been resolved to your satisfaction, you have the right to escalate it depending on the nature of the service.

Complaints About an NHS Service

If your complaint relates to an NHS service provided by Click2Pharmacy, you can contact the following organisations for further support or escalation:

• NHS England
  Email: england.contactus@nhs.net
  Website: www.england.nhs.uk/contact-us/complaint

• Parliamentary and Health Service Ombudsman (PHSO)
  If you remain unhappy after receiving a response from NHS England, you can contact the Ombudsman:
  Website: www.ombudsman.org.uk
  Telephone: 0345 015 4033

Complaints About a Private Service

If your complaint relates to a private service provided by Click2Pharmacy, and you are not satisfied with our response, you can contact:

• General Pharmaceutical Council (GPhC)
  Address: 25 Canada Square, London, E14 5LQ
  Telephone: 0203 713 8000
  Website: www.pharmacyregulation.org

Your Feedback Matters

We value your feedback — whether it’s a compliment, a suggestion, or a complaint. It helps us maintain the highest standards of care and service for all our patients.

Thank you for helping us improve.