1. Scope & Acceptance
1.1. These Terms & Conditions (“Terms”) govern the use of all discount codes, promotional offers, and marketing campaigns (“Promotions”) issued by Click2Pharmacy (“we”, “us”, “our”). This includes offers sent via email, advertised on our website, or shared through affiliated partners.
1.2. By applying a discount code or participating in any Promotion, you (“the customer”) acknowledge and agree to be bound by these Terms.
1.3. These Terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the English and Welsh courts.
2. Non-Eligible Items & Offer Restrictions
2.1. Unless explicitly stated otherwise in the offer details, our Promotions do not apply to the following:
2.2. Newsletter Subscription Discount: The introductory promotional code provided when you sign up for the Click2Pharmacy email newsletter explicitly excludes certain products. This code will not apply to those specific items at checkout.
2.3. Capped Discount Categories: Where percentage-based promotional codes are applied to specific product ranges or designated specialist services, the maximum discount allowed is strictly capped at £10 per order.
2.4. Discount codes cannot be “stacked.” You may only use one Promotion at a time, and it cannot be combined with existing cashback offers, bundles, or other vouchers unless otherwise specified.
3. Customer Eligibility
3.1. Our Promotions are exclusively for online purchases made via click2pharmacy.co.uk. 3.2. Offers are valid only for UK residents aged 18 and older. 3.3. Promotions are intended for personal consumer use only. Business accounts, wholesale buyers, and resellers are not eligible to use promotional codes.
4. Using Your Discount
4.1. Application: Discounts are applied to the subtotal of eligible items in your basket, prior to any shipping or delivery charges being calculated. Offers are either applied automatically or require you to manually enter a code at checkout.
4.2. Minimum Spend: Certain Promotions require a minimum spend threshold. This total must be reached in a single transaction, using only eligible items (excluding shipping fees), to activate the discount.
4.3. Single Use: Unless advertised otherwise, Promotions are restricted to one use per customer per campaign. 4.4. Promotions have no cash value, cannot be exchanged for cash, and are strictly non-transferable.
5. Order Amendments, Returns & Refunds
5.1. Refund Value: If you return an item purchased during a Promotion, the refund issued will be the exact discounted price you paid, not the standard retail price.
5.2. Threshold Drops: If you return part of your order, or amend it prior to dispatch, and the new basket total falls below the Promotion’s minimum spend requirement, the discount becomes invalid. We reserve the right to deduct the discount amount from any refund owed to you.
5.3. Prescription Returns: In accordance with UK legislation, prescription medicines cannot be returned or refunded once dispatched, unless the item is deemed defective or supplied in error.
6. Offer Availability & Expiry
6.1. Promotions are valid strictly for the timeframe outlined in the specific marketing communication.
6.2. If a Promotion does not display an explicit expiry date, it will remain active until Click2Pharmacy chooses to withdraw it.
6.3. All discounted items are subject to stock availability. We reserve the right to alter, suspend, or cancel any Promotion at any time without prior notice.
7. Fair Use & Technical Failures
7.1. Click2Pharmacy reserves the right to decline discounts and cancel orders if we suspect fraudulent behavior, system manipulation, or a breach of these Terms.
7.2. In the event of pricing errors, technical website outages, or circumstances beyond our control that prevent the use of a Promotion, we accept no liability.
7.3. Nothing within these Terms is intended to limit or affect your statutory rights as a consumer under UK law.
