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Click2Pharmacy | Effective from 1 November 2026
These Terms and Conditions apply to the Click2Pharmacy Subscribe & Save service, operated by Patel’s Chemist Limited (Company Registration Number 04454193), trading as Click2Pharmacy.
Our Subscribe & Save service offers customers a convenient and flexible way to receive eligible treatments and products regularly, with subscription pricing and automatic recurring payments.
Please read these terms before subscribing. By selecting Subscribe & Save and completing your order, you agree to these terms in addition to our general Terms and Conditions, Delivery Policy, Returns and Refunds Policy and Privacy Policy.
1.1 Subscribe & Save is an optional service available for selected products and treatments offered through Click2Pharmacy.
1.2 Customers can choose between:
1.3 Subscribe & Save is only available for products specifically marked as eligible on our website.
1.4 The service may include prescription-only medicines, pharmacy medicines, non-prescription products and healthcare services where subscriptions are offered.
1.5 All prescription-only medicines remain subject to clinical assessment and approval by an appropriately qualified prescriber before each supply.
1.6 Subscribing does not guarantee that medication will be prescribed, dispensed or delivered.
1.7 There is no minimum subscription period or minimum number of orders. You may cancel your subscription at any time without a subscription cancellation fee.
2.1 To use our subscription service, you must:
2.2 Prescription treatments must only be ordered for the person named in the consultation and prescription.
2.3 We may refuse or suspend a subscription where eligibility requirements are not met, information cannot be verified, or continued supply is considered clinically inappropriate.
3.1 When ordering an eligible product or treatment, you will be offered the option to select Subscribe & Save or One-Time Purchase.
3.2 If you choose Subscribe & Save, the following process will apply:
Step 1 – Choose Your Treatment
Select your eligible treatment, product, strength and quantity, where applicable.
The subscription price will be displayed before you complete your order.
Step 2 – Complete Your Assessment
For prescription medicines, you must complete the required online consultation and provide any additional clinical information requested.
Our clinical team will review your information and determine whether the treatment is suitable.
Step 3 – Complete Your First Order
Once your payment is submitted and your treatment has been clinically approved, where required, your order will be prepared for dispensing and delivery.
You will receive an order confirmation.
Step 4 – Automatic Renewal
Following your initial order, your subscription will operate on a recurring 28-day billing cycle unless you cancel, pause or reschedule it.
Payment will be collected automatically using your authorised payment method, subject to these terms.
Step 5 – Renewal Reminder and Clinical Review
Before your next payment is due, we will send an email reminder detailing your upcoming subscription.
Where applicable, you will be asked to update your clinical information, confirm your treatment requirements or complete a follow-up assessment.
Step 6 – Next Order
Once payment has been processed and any required clinical approval has been obtained, your next order will be prepared for dispatch.
3.3 You may manage your subscription through your Click2Pharmacy account, where the relevant functionality is available, or by contacting our customer service team.
3.4 Available changes may include:
3.5 All changes are subject to the status of your next order, and clinical approval where necessary.
4.1 Subscriptions are ordinarily renewed every 28 days, equivalent to four weeks.
4.2 Your first payment will be taken when you place your initial subscription order. Unless adjusted, subsequent payments will be scheduled at 28-day intervals.
4.3 A 28-day subscription is not the same as a calendar-month subscription. Payment dates may therefore differ from month to month.
4.4 You can request to delay, pause or reschedule your next order. Once confirmed, your updated renewal date will apply.
4.5 A subscription remains active until cancelled by you or terminated by Click2Pharmacy in accordance with these terms.
4.6 Recurring payment dates are billing dates and do not guarantee that medication will be dispatched or delivered on those dates.
4.7 We cannot guarantee uninterrupted treatment. Clinical reviews, verification requirements, stock availability, payment issues and delivery delays may affect the timing of an order.
5.1 For eligible prescription treatments, the subscription price ordinarily includes:
5.2 Where applicable, customers may also receive guidance regarding treatment administration, side effects, treatment progress and ongoing suitability.
5.3 For non-prescription products, the subscription covers the selected products and any relevant pharmacy screening requirements.
5.4 Delivery charges, where applicable, will be displayed separately before checkout or renewal and are not automatically included unless specifically stated.
5.5 Additional services or products are only included where explicitly stated in the subscription offer.
6.1 All prescription medicine subscriptions remain subject to appropriate clinical assessment before each supply.
6.2 Patients receiving ongoing prescription treatment may be required to complete a clinical review every 28 days or at another interval determined by the prescriber.
6.3 Clinical reviews may include questions about:
6.4 Additional identity, weight or medical verification may be requested. This may include photographs, video verification, a telephone or video consultation, clinical records or supporting information from another healthcare professional.
6.5 Completion of an assessment does not guarantee that a prescription will be issued.
6.6 The prescriber retains full independent clinical discretion to approve, decline, amend, delay or discontinue treatment.
6.7 If a clinical review is outstanding, the relevant order may be placed on hold until the assessment is completed and approved.
6.8 Where payment has already been taken and the treatment cannot be supplied because the prescriber declines the request, a full refund will be issued for that order.
6.9 We reserve the right to suspend or terminate a subscription where continued supply could compromise patient safety.
7.1 Some treatments, including weight-management medicines, follow a structured dose-adjustment schedule.
7.2 Patients may be eligible to:
7.3 Dose increases are not automatic. Every change requires appropriate clinical assessment and approval.
7.4 Before your next subscription is processed, you may be asked to confirm your dose and treatment requirements.
7.5 Where no dose change has been requested, your existing prescribed strength will ordinarily remain selected, provided the prescriber considers continued supply appropriate.
7.6 If the price of the proposed dose is different, the revised price will be communicated before the new amount is charged. We will not collect a higher treatment price without your agreement.
7.7 If you experience side effects, become unwell or have concerns about increasing your dose, you must inform our clinical team before continuing treatment.
7.8 We may recommend remaining on a lower dose, temporarily withholding treatment or referring you to your GP.
7.9 If you have missed doses or experienced a significant treatment interruption, the clinical team will reassess whether you can safely continue at your previous dose or whether restarting at a lower dose is necessary.
7.10 Changes between different medications are not automatic and may require a new consultation and revised subscription.
8.1 You are responsible for providing accurate, truthful and complete information during your initial consultation and subsequent reviews.
8.2 You must promptly notify our clinical team of changes that could affect your treatment, including:
8.3 You must follow the instructions given by your prescriber and the manufacturer.
8.4 You must not change your medication dose independently without appropriate clinical advice.
8.5 You are responsible for completing required reviews and responding to reasonable requests for clinical information.
8.6 You must ensure your registered contact details, payment method and delivery address are accurate and up to date.
8.7 You must not share prescription medicines with another person or order prescription treatment on someone else’s behalf.
8.8 If you believe treatment is no longer appropriate, you should contact our clinical team promptly rather than continuing simply because your subscription remains active.
9.1 By selecting Subscribe & Save, you expressly authorise Click2Pharmacy and its payment service provider to collect recurring payments from your selected payment method.
9.2 Payments will ordinarily be collected every 28 days unless your subscription is paused, cancelled or rescheduled.
9.3 The amount charged will be based on the applicable subscription price for your selected treatment, strength and quantity, together with any delivery charges disclosed to you.
9.4 Your initial subscription order will be charged at the price displayed at checkout.
9.5 Payments for subsequent orders will be made automatically, subject to any applicable clinical checks and billing holds.
9.6 We may process payment before the final clinical assessment for that individual renewal order has been completed.
9.7 Payment does not guarantee that your medication will be prescribed or supplied.
9.8 If we cannot supply the medication due to clinical rejection, stock unavailability or another reason attributable to Click2Pharmacy, you will be offered an appropriate resolution or refund.
9.9 You are responsible for keeping your payment method valid and ensuring sufficient funds are available.
9.10 We will not charge a subscription cancellation fee.
10.1 Before each scheduled recurring payment, we will send a reminder to the email address registered on your account.
10.2 Where applicable, the reminder will include:
10.3 You should review the reminder and notify us of any changes required before the next payment is processed.
10.4 You are responsible for maintaining an accessible email address and checking messages relating to your subscription.
10.5 If you do not wish to continue with your next order, you should cancel or pause your subscription before the scheduled payment date.
10.6 Where a payment or order has already been processed, the cancellation and refund provisions in these terms will apply.
11.1 Subscribe & Save may offer reduced pricing compared with the standard one-time purchase price.
11.2 The applicable subscription price and any advertised saving will be displayed on the eligible product page or at checkout.
11.3 Subscription savings are calculated using the applicable standard price of the selected product or treatment.
11.4 The saving may vary depending on the product, strength, quantity and current pricing.
11.5 Subscription discounts are only applicable while the subscription is active and to orders processed under that subscription.
11.6 Subscription savings do not have any cash value and cannot be transferred to other accounts, products or orders.
11.7 Cancelling your subscription will not retrospectively remove savings already applied to completed eligible subscription orders.
Discount codes cannot be used with Subscribe & Save.
This exclusion applies to:
11.9 Promotional discounts cannot be combined with subscription pricing, including on the first subscription order.
11.10 A discount previously received on a one-time purchase cannot be transferred to a subscription.
11.11 Where an order contains both subscription and non-subscription products, any eligible discount code will apply only to qualifying non-subscription items, subject to the promotional terms.
11.12 Subscription products will remain excluded from discount codes even if a code has been issued directly to a customer.
12.1 We may review or amend subscription prices due to changes in wholesale costs, manufacturer pricing, supply arrangements, operating expenses or other relevant factors.
12.2 Where an increase affects an existing subscription, we will notify you before the increased charge takes effect.
12.3 You will be informed of the new price and given the opportunity to accept the change or cancel your subscription.
12.4 We will not automatically collect an increased amount without your agreement.
12.5 If you do not agree to a revised price, your subscription may be paused or cancelled before the increased charge is collected.
12.6 Any change to the selected medication, strength or quantity that affects the price will be confirmed before the revised payment is taken.
12.7 Price changes will not affect orders already paid for and accepted at their agreed price.
13.1 You may request changes to your subscription at any time.
13.2 Available changes may include:
13.3 Changes can be requested through the subscription management section of your Click2Pharmacy account, where available, or through our customer service team.
13.4 Changes to treatment or dosage require clinical approval where applicable.
13.5 We will confirm when a requested subscription change has been applied.
13.6 Changes requested after an order has entered dispensing or dispatch may not be possible for that order.
13.7 Cancelling future subscription payments does not automatically cancel an order that has already been dispatched.
14.1 You may request to pause your subscription or delay a future order without a subscription pause fee.
14.2 Once a pause is confirmed, no further recurring payments will be collected while the subscription remains paused.
14.3 You may request to resume the subscription when you are ready to continue treatment.
14.4 For prescription medicines, resuming after an interruption is subject to renewed clinical assessment.
14.5 A treatment interruption may mean that your previously prescribed dose is no longer suitable.
14.6 Our clinical team may require additional checks, further consultation or a revised treatment schedule before supply resumes.
14.7 Pausing a subscription does not guarantee that the original price, product or dose will remain available when you restart.
14.8 Any updated price will be communicated before a new recurring payment is collected.
15.1 You may cancel Subscribe & Save at any time without a subscription cancellation fee or minimum commitment.
15.2 Cancellation can be requested:
15.3 You do not need to provide a reason for cancelling.
15.4 Once cancellation is confirmed, no further subscription renewal payments will be collected.
15.5 Cancelling your subscription will not automatically cancel an individual order that has already been processed or dispatched.
15.6 If an order has already been charged but has not been dispatched, you may request its cancellation and a refund.
15.7 Once a prescription medicine has been dispatched, cancellation of the overall subscription does not create an automatic right to return that medicine or receive a refund simply because you have changed your mind.
15.8 If your cancellation request is received before a renewal payment is processed, we will not collect that future payment.
15.9 We will provide confirmation of subscription cancellation.
15.10 Cancelling Subscribe & Save does not prevent you from placing future one-time orders or starting a new subscription, subject to eligibility.
16.1 We reserve the right to suspend or terminate a subscription where reasonably necessary.
16.2 Reasons may include:
16.3 Where appropriate, we will inform you of the reason for suspension or termination.
16.4 Where payment has already been collected for an order we cannot fulfil, we will arrange a refund in accordance with these terms and your statutory rights.
16.5 A subscription may be discontinued for clinical reasons even where the customer wishes to continue treatment.
17.1 If an automatic subscription payment fails, the next order may be placed on hold.
17.2 We may contact you by email to request updated payment details or notify you of the unsuccessful payment.
17.3 We may make further authorised attempts to collect the outstanding payment.
17.4 No order will be dispatched until the required payment and any applicable clinical approval have been completed.
17.5 Repeated payment failures may result in suspension or cancellation of your subscription.
17.6 You remain responsible for ensuring your payment information is accurate and current.
18.1 All subscription orders are subject to product availability.
18.2 A subscription does not reserve stock or guarantee ongoing access to a particular medicine, strength, brand or quantity.
18.3 If your subscribed treatment becomes unavailable, we may:
18.4 We will not substitute prescription medication or change its strength without the necessary clinical approval and your agreement.
18.5 We cannot guarantee that supply interruptions will not affect your treatment schedule.
19.1 Subscription orders will be delivered using the delivery methods offered by Click2Pharmacy.
19.2 Delivery is available to eligible addresses within the United Kingdom only.
19.3 Where delivery charges apply, these will be shown before the relevant payment is confirmed.
19.4 We ordinarily aim to dispatch approved orders within 1–2 working days, subject to stock and clinical requirements.
19.5 Prescription orders will only be dispatched after the relevant clinical approval and dispensing checks have been completed.
19.6 Royal Mail delivery estimates are not guaranteed delivery dates.
19.7 Orders requiring temperature-controlled packaging will be packed using our applicable medicine distribution procedures.
19.8 You must ensure that someone can safely receive the delivery and that the delivery address is correct.
19.9 You should inspect medication on receipt and contact us promptly if you believe a product is damaged, defective, incorrect or otherwise unsuitable for use.
19.10 Delivery problems will be addressed in accordance with our Delivery Policy and applicable consumer rights.
19.11 A subscription should not be relied upon for urgent or emergency medication.
20.1 Prescription-only medicines are supplied following an individual clinical assessment and prescription.
20.2 Where an order has not yet been dispatched, you may contact us to request cancellation and a refund.
20.3 Prescription-only medicines are generally not eligible for change-of-mind returns after dispatch.
20.4 We cannot ordinarily accept returned prescription medication for resale or re-dispensing because appropriate storage and handling conditions cannot be independently guaranteed.
20.5 If a product is faulty, incorrectly supplied, damaged or otherwise fails to meet your statutory rights, we will investigate and provide an appropriate remedy.
20.6 We may request reasonable supporting information, photographs or the return of an allegedly faulty product where appropriate.
20.7 Nothing in these terms removes or restricts your statutory rights under consumer protection legislation.
20.8 Where an order is rejected following clinical assessment, or cannot be fulfilled by Click2Pharmacy, a full refund will be arranged for that order.
20.9 Refunds will ordinarily be issued to the original payment method. Funds normally become visible within 5–7 working days, depending on the payment provider and bank.
20.10 Non-prescription products remain subject to applicable consumer cancellation and return rights, including any relevant statutory exclusions.
20.11 Unwanted medicines should be taken to a pharmacy for safe disposal and must not be disposed of in household waste.
21.1 You are responsible for following the prescribed treatment schedule and ensuring you have sufficient medication.
21.2 If you miss one or more doses, you must follow the applicable patient information leaflet and seek clinical advice where necessary.
21.3 You should tell our clinical team about treatment interruptions before your next repeat order.
21.4 Where a substantial gap has occurred, a new clinical assessment may be necessary.
21.5 Depending on the medicine and the length of the interruption, the prescriber may recommend restarting at a lower dose, adjusting your treatment plan or discontinuing the medicine.
21.6 We cannot guarantee that a paused subscription can be resumed at the previously prescribed dose.
22.1 Customers who do not wish to subscribe may choose the One-Time Purchase option, where available.
22.2 Under this option:
22.3 Customers may switch from One-Time Purchase to Subscribe & Save by selecting the subscription option on an eligible future order.
22.4 Starting a subscription requires express agreement to recurring billing.
23.1 We collect and process personal, contact, payment-related and clinical information to administer subscriptions and provide pharmacy services.
23.2 Clinical information may be reviewed by our healthcare professionals to assess ongoing suitability for treatment.
23.3 We may communicate relevant information to other healthcare professionals involved in your care, where appropriate and in accordance with applicable law and professional guidance.
23.4 Payment information is processed through authorised payment service providers.
23.5 Personal information will be handled in accordance with our Privacy Policy and applicable UK data protection legislation.
23.6 Subscription reminders, clinical review requests, payment notifications and order updates are essential service communications and are not dependent on marketing consent.
24.1 We may amend these Subscription Terms and Conditions from time to time to reflect changes to our services, operating procedures, clinical requirements or applicable law.
24.2 The current version will be published on our website.
24.3 Where material changes affect existing subscribers, we will provide appropriate advance notification.
24.4 If you do not agree with a material change, you may cancel your subscription before it takes effect.
24.5 Changes to these terms will not remove any statutory rights or retrospectively alter an order already accepted on the agreed terms.
If you have questions about your subscription, payments, treatment or delivery, please contact Click2Pharmacy.
Click2Pharmacy
Patel’s Chemist Limited
33 Werneth Hall Road
Oldham
Lancashire
OL8 4BB
Telephone: 0161 624 6761
Email: [email protected]
Website: https://click2pharmacy.co.uk
If you have concerns about your medication or clinical care, please contact our pharmacy team.
Complaints will be handled in accordance with our complaints procedure.
26.1 These terms should be read alongside our general website Terms and Conditions, Delivery Policy, Returns and Refunds Policy, Promotional Terms and Conditions and Privacy Policy.
26.2 Where a provision specifically concerns the administration of Subscribe & Save, these subscription terms will apply to that matter, subject always to applicable law and your statutory rights.
26.3 Nothing in these terms limits or excludes liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or breach of statutory consumer rights.
26.4 These terms are governed by the applicable laws of the United Kingdom. This does not affect any mandatory consumer protections or court rights available to you in your part of the UK.
26.5 If any provision of these terms is found to be unenforceable, the remaining provisions will continue to apply.
26.6 By selecting Subscribe & Save, you confirm that you understand the recurring nature of the service and have authorised the applicable subscription payments.
Last updated: 1 November 2026