Neo G Hot & Cold Therapy Pack

  • 3D Reusable hot and cold therapy pack for joint and muscle pain relief
  • Remains flexible when frozen and can be safely heated in boiling water
  • Compatible with Neo G orthopaedic supports for targeted compression
Tracked, Discreet Delivery

Royal Mail tracked 24 or 48 hour delivery in plain, unmarked packaging.

100% UK-based Pharmacy

Pharmacy, clinic and prescribers based in Greater Manchester.

Consultation & Prescription Included

Where a prescription is needed, the price you see includes your consultation and prescription.

In stock

£10.00
24 hr tracked delivery once approved
Tracked, Discreet Delivery

Royal Mail tracked 24 or 48 hour delivery in plain, unmarked packaging.

100% UK-based Pharmacy

Pharmacy, clinic and prescribers based in Greater Manchester.

Consultation & Prescription Included

Where a prescription is needed, the price you see includes your consultation and prescription.

How to Buy Online

Step 1: Online Consultation

Fill in a quick online consultation for our licensed pharmacists to review.

Step 2: Choose a Treatment

Our pharmacists will review your treatment to ensure it’s suitable.

Step 3: Quick & Discreet Delivery

Your treatment will be delivered to your door quickly & discreetly.

About Neo G Hot & Cold Therapy Pack

The Neo G Universal 3D Hot and Cold Therapy Pack contains a non-toxic thermal gel designed to relieve joint pain, inflammation, and muscle stiffness. It acts as a dual-function therapy that can be either heated or frozen to soothe various everyday aches and injuries. The Neo G Hot and Cold Pack reduces swelling and inflammation when cold, and helps relax muscles and alleviate stiffness when hot.

Neo G Hot & Cold Therapy Pack is suitable for adults and is available in a universal size:

  • Neo G Hot & Cold Therapy Pack – One Size
Product Name Neo G Universal 3D Hot & Cold Therapy Pack
Core Material Non-toxic thermal gel
Product Form Reusable hot and cold gel pack
Used to Treat Muscle aches, joint pain, stiffness, inflammation, and sports injuries
Available Sizes Universal One Size
Who Can Use It Adults (and children under adult supervision)
Prescription Required? No – Medical Device (Over the counter)

What Is Neo G Hot & Cold Therapy Pack Used For?

The Neo G Hot & Cold Therapy Pack is used for the natural relief of aches and pains. When hot, it helps relax muscles and alleviate joint pain, such as arthritis and stiffness. When cold, it helps reduce inflammation in muscles or joints and soothes acute pains like headaches, toothaches, and sprains.

Who Is Neo G Hot & Cold Therapy Pack Suitable For?

The Neo G Hot & Cold Therapy Pack is suitable for adults, the elderly, and children (under adult supervision) seeking drug-free pain relief. It can treat larger body areas such as the back, thigh, calf, and stomach, and is compatible with Neo G orthopaedic supports.

Do not use the Neo G Therapy Pack if you:

  • Have sensitive, wounded, or damaged skin
  • Have mucous membrane exposure in the treatment area
  • Have a known allergy to woven nylon, PVC, polypropylene, or non-toxic gel

Speak to a healthcare professional before use if you:

  • Are unsure if hot or cold indications are suitable for your specific medical condition

How to Use Neo G Hot & Cold Therapy Pack

  1. For Cold Therapy: Place the pack in the freezer until it reaches the desired temperature. It remains flexible when frozen.
  2. For Hot Therapy: Submerge the pack in hot or boiling water. DO NOT MICROWAVE.
  3. Always place the pack inside the provided Protector Sleeve (or wrap in a cloth) before applying it to the body.
  4. Apply securely to the affected area. It can be used alongside Neo G orthopaedic supports for controlled compression.
  5. Do not use the pack for more than 10 to 15 minutes at a time in a single session.

If pain is prolonged or conditions worsen, discontinue use and consult a physician.

Possible Side Effects and Hazards

When used correctly, the pack is safe and effective. However, misuse can cause adverse effects:
Common risks of misuse:

  • Skin irritation, burns, or frostbite from applying directly to the skin without the protector sleeve

Rare:

  • Allergic reaction or rash to the sleeve or pack materials

Warnings and Precautions

  • Do not microwave. Only heat using hot/boiling water.
  • Never apply the pack directly to the skin; always use the provided Protector Sleeve or a cloth.
  • Do not use the pack for more than 10-15 minutes per session. Monitor skin temperature frequently.
  • Discard the pack immediately if it becomes damaged or torn.
  • For external use only; do not ingest the gel.

Storage Instructions

  • Store in a cool, dry place when not in use, or keep in the freezer for immediate cold therapy.
  • Keep out of reach of babies and small children.
  • Retain the box and instructions for future reference.

Ingredients and Materials

Inside: Non-Toxic Gel.
Outside: Woven Nylon, PVC.
Protector Sleeve: Polypropylene.

Important Information

  • Can be used for multiple areas including the back, calf, thigh, and stomach.
  • Retains flexibility even when frozen for comfortable body contouring.
  • For the elderly or those unable to follow instructions, use only under adult supervision.

 

Neo G Hot & Cold Therapy Pack Reviews

GOOD
Google star 1Google star 2Google star 3Google star 4Google star 5.0.3
Based on 184 reviews
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Bradley Robinson profile picture
Bradley Robinson
30/04/2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Absolutely Amazing staff! Such a help thank you so much
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Samiur Rahman profile picture
Samiur Rahman
30/04/2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Best pharmacy in the UK. The staff here are very helpful, empathetic, understanding and compassionate. Brilliant customer service and staff are actual people who use their discretion to help people.
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Vivien donnellon profile picture
Vivien donnellon
29/04/2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Extremely efficient and knowledgeable information given. All my questions were answered and also some advise regarding the issue. Thank you Rehana
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james watkins profile picture
james watkins
22/04/2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Brilliant device ordered yesterday received it today

Our Experienced UK-based Pharmacy Team

Clinical Consultant
MUDr, MRCEM, EBCEM, FRCEM
GMC no. 7176414

Pharmacist
MPharm
GPhC no. 2065469

Pharmacist
MPharm
GPhC no. 2046514

Page content authored by Amjad Khan, last reviewed by Dr Hussain Ahmad on 5th November 2026.