By proceeding with an order on Click2Pharmacy.co.uk, you accept and agree to our Delivery Policy Terms & Conditions set out below. Please read this carefully before placing an order.
We deliver all prescription and non-prescription medicines via:
These services are not guaranteed next-day delivery and should not be relied upon for urgent or emergency medication.
If you require medication urgently, please contact your GP or NHS111.
We do not deliver internationally.
If you place your order before 2pm, we aim to dispatch the same day.
Please note this may not always be possible due to:
In such cases, we will dispatch at the next available opportunity.
We generally dispatch parcels within 1–2 working days once an order has been approved by our clinical team.
Once dispatched, Royal Mail’s estimated delivery timeframe is 24 hours.
Royal Mail is a trusted third-party courier service that we use in good faith. While we pay for and expect them to deliver a high-quality service, there may be occasions where delays, errors, or issues occur which are outside of our direct control.
Where possible, we will assist you in resolving these matters.
On the day of dispatch, you will receive an email confirmation.
Royal Mail will also send you a tracking number so you can monitor your parcel’s progress via their official site: Track your parcel via Royal Mail.
Once Royal Mail attempts delivery, It is your responsibility to do following:
If your parcel appears to be delayed, stuck in Royal Mail’s network, or marked as delivered but not received, please follow these steps:
If still unresolved, email us at Hello@click2pharmacy.co.uk with your order number.
We will then initiate an investigation with Royal Mail. Because your parcel contains medication, strict protocols apply. Royal Mail may use GPS tracking data and internal checks. Investigations can take up to 30 days.
Please note: Refunds or replacements will only be considered once Royal Mail has concluded their investigation and confirmed the parcel as lost.
If your parcel arrives damaged, opened, or tampered with, DO NOT ACCEPT DELIVERY. Ask Royal Mail to return it to sender and notify us immediately at Hello@click2pharmacy.co.uk.
If you accept delivery of a parcel that is visibly damaged or open, Royal Mail will not take responsibility, and it becomes very difficult to challenge or claim.
We take special care with GLP-1 injections such as Mounjaro and Wegovy:
This means that even if your parcel is slightly delayed in transit, the medication should remain safe and effective.
Once received, please place your injection pens in the refrigerator immediately.
Q1: How much is delivery?
Delivery charges depend on the service you select at checkout:
Q2: Do you offer free delivery?
Yes, free delivery applies to eligible orders over £50. This excludes weight-loss treatments (Wegovy, Mounjaro, Rybelsus, Saxenda, Liraglutide), as well as Chloramphenicol eye drops, Optrex Infected Eyes, and Vitaros Cream.
Q3: Do you deliver internationally?
No. We currently deliver only within the UK.
Q4: How long does delivery take?
Once approved, we usually dispatch within 1–2 working days. Delivery is typically 24 hours after dispatch, but this is not guaranteed.
Q5: What happens if I’m not at home?
Royal Mail will attempt redelivery or provide instructions for collection/redirection. Once delivery is attempted, it is the patient’s responsibility to rearrange or redirect appropriately.
Q6: Can I request urgent or same-day delivery?
No. We do not provide an urgent delivery service. For urgent medication, please contact your GP or NHS111.
Q7: What if my parcel is delayed?
Delays may occur due to Royal Mail operations, strikes, bad weather, or busy periods. Please track your parcel using the Royal Mail link provided. Compensation for delays is not available.
Q8: My parcel says delivered but I haven’t received it – what should I do?
If unresolved, contact us at Hello@click2pharmacy.co.uk and we will open an investigation.
Q9: How long does a missing parcel investigation take?
Investigations can take up to 30 days. We will update you as soon as Royal Mail provides a response.
Q10: Can you send me a replacement while the investigation is ongoing?
No. As the item is medication, strict protocols prevent us from issuing a replacement until Royal Mail confirms the parcel is officially lost.
Q11: What if my parcel is returned to you?
If Royal Mail is unable to deliver and the parcel is returned to us, we will contact you to rearrange delivery. Additional postage fees may apply.
Q12: Do I need to sign for my parcel?
If you selected Royal Mail Tracked 24 – Signed For, someone must provide a signature on delivery. If you chose standard Royal Mail Tracked 24, a signature is not required but tracking is still provided.
Q13: What if I change my mind after ordering?
Prescription medicines cannot be returned or refunded once dispatched. This is a legal requirement under UK consumer law and MHRA regulations.
Q14: Can I cancel my order?
You may cancel your order, but please note we reserve the right to charge a £10 cancellation fee at our discretion, particularly where a consultation has already been completed or administrative effort has taken place.
Q15: What if my medication arrives late and I run out?
Please plan your orders in advance. If you are at risk of running out, contact your GP or NHS111 for urgent supplies.
Q16: What if my GLP-1 parcel arrives warm?
Mounjaro remains safe for 30 days at room temperature up to 30°C.
Wegovy remains safe for 6 weeks at room temperature up to 30°C.
Your medication is therefore safe to use unless storage has been compromised. Place pens in the fridge as soon as received.
Q17: Why were my ice packs melted when I received my GLP-1 medication?
This is normal and expected. Ice packs are designed to melt gradually during transit. The melting process absorbs heat, which helps keep the medication cool.
Summary: By ordering from Click2Pharmacy, you accept that:
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